SHIPPING AND RETURN POLICIES
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We reserve the right to exercise discretion with respect to any item on a requested return or refund.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales.amosthemp@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales.amosthemp@gmail.com and send your item to: 2520 Winfield Dunn Parkway, Kodak, TN 37764, United States. We will send your replacement after your device is received and assessed.
Shipping
To return your product, please reach out to us at sales.amosthemp@gmail.com for a return shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. Age Verification: Amos T. Hemp strictly adheres to all federal and state regulations regarding the sale of cannabis-based products. To make a purchase from our website, you must be at least 21 years of age. By placing an order with us, you confirm that you meet the legal age requirement. We reserve the right to request age verification information to ensure compliance with these regulations.
2. Shipping Locations: We ship to locations within the United States, excluding states listed on the THCA State Restriction Schedule. Please be aware that certain states have specific restrictions on the sale and shipment of cannabis-based products, and we do not offer our products to customers in those states. It is your responsibility to be aware of the laws in your state and to confirm that we can ship to your location.
3. Shipping Methods: Amos T. Hemp offers various shipping methods to accommodate your preferences and needs. The available options and associated costs will be displayed during the checkout process. We strive to provide timely and secure delivery of your order.
4. Order Processing and Shipping Times: We process and ship orders within 1-2 business days of payment confirmation. Please note that delays may occur during peak periods or due to unforeseen circumstances. You will receive a confirmation email with tracking information once your order has been shipped.
5. Shipping Fees: Shipping fees are calculated based on the weight and destination of your order. The shipping cost will be displayed during the checkout process, and you can choose your preferred shipping method based on your budget and delivery time requirements.
6. Order Tracking: We provide tracking information for all orders. You can track the progress of your shipment by using the provided tracking number. If you have any questions or concerns about the status of your order, please contact our customer support team.
7. Return Policy: Please refer to our Return Policy for information on returns and exchanges. We are committed to ensuring customer satisfaction and will work to resolve any issues related to your order.
8. Legal Compliance: Amos T. Hemp is committed to upholding all federal and state laws and regulations concerning the sale and shipment of cannabis-based products. We reserve the right to refuse service or cancel orders if we suspect any violation of these laws.